Quality Assurance Executive
Resume
Experience
11/08/2022 - Present
Quality Assurance Executive
Makkaan.com
Jackson heights plaza, opposite Ayub park .
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On a daily basis, dialed the closed lost Leads, to filter the potential clients.​
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Update the Google Excel sheet daily. Knowledge of Using CRM software.
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Doing the feedback calls with great efficiency to ensure quality and updating the manager daily.
07/2021 - 07/2022
Quality Assurance Agent
Trojan LLC
Saddar Rawalpindi
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Checking the agent's calls on a daily basis in order to assess the agent's performance.
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Providing sessions to the agents on how to improve their work quality by providing tips and Suggestions.
07/2020 - 07/2021
Call Transcriptionist
Servixer LLC
Saddar Rawalpindi
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On a daily basis, providing a transcription of recorded calls with a 99%accuracy rate for analysis purposes.
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Complete my basic target of calls given by the project manager on time.
Education
2016 - 2020
Fatima Jinnah Women's University
BS Public Administration(BPA)
CGPA:3.15
Rawalpindi,Pakistan
2014 - 2016
Punjab College for Women (PCW)
ICS (Intermediate in Computer Sciences
1st Division
Rawalpindi, Pakistan
Professional Skills
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Content Writing
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Write plagiarism-free blogs
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Good English Speaking and Communication Skills
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Proficient in using MS Office
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Active Listener & Good Observer
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Knowledge of using Adobe Photoshop and Lightroom
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Good at meeting deadlines
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Punctual and Hardworking
Language
Urdu (native)
English (proficient)
Punjabi (professional)
